PlayON Login and Fairplay Voucher Access
How login and voucher lookup work together, and how to find a voucher on your account.
Visit PlayON →To find a voucher on PlayON, sign in and open the cashier or transaction history, where redeemed vouchers appear within a few minutes. Voucher codes are single-use. This guide cannot access any account.
Finding a voucher after you log in
- Sign in first with your registered email and password; the session usually stays active for about 30 minutes of inactivity before timing out.
- Redeemed vouchers appear in the cashier or transaction history within about 1 to 5 minutes of applying the code.
- A voucher code is single-use and typically 10 digits long; once applied it credits the balance and cannot be reused.
- If a voucher is missing after 24 hours, contact operator support with the 10-digit code and the purchase date. 18+; if gambling is a problem, call Gambling Help Online on 1800 858 858 or self-exclude via BetStop.
Voucher lookup steps
| Step | Detail |
|---|---|
| Sign in | Registered email and password |
| Open cashier | Voucher or transaction area |
| Appears in | About 1-5 minutes |
| Missing after 24h | Contact support with the 10-digit code |
Frequently asked questions
How do I find my voucher on PlayON?
Sign in, then open the cashier or transaction history; redeemed vouchers usually appear there within a few minutes.
Can I reuse a voucher code?
No. A voucher code is single-use; once applied it credits your balance and cannot be reused.
My voucher is missing - what do I do?
Contact operator support with the voucher code and its purchase date. This guide cannot access or recover any account.